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Anyone trying to implement conversational user interfaces deals probably with a chatbot. The intention of any chatbot is a conversation which feels like a human, intelligent dialogue supporting customers to achieve their goals. For this, you need the application of artificial intelligence with the ability to learn from users. This post provides some considerations.

Innovations play a big role in UX design. Technology is changing rapidly, allowing new and different ways of interaction. One of those innovations enabling new interactions are conversational user interfaces. A CUI differs significantly from a conventional graphical user interface. If implemented in the right way, conversational interfaces can result in a more intuitive experience for users.