I want to share some of my learnings from the SDN Global Conference, which took place in New York City early last month. In addition, I have compiled all the available videos and presentations, along with some detailed summaries.
At the end of every year, analysts, thinkers and watchers provide their view on where we stand and what’s ahead of us. All trend watchers agree: Digital disruption of society is getting stronger and stronger. So, what are their predictions for 2016?
Content often seems a forgotten area in organizations that are trying to develop in-house digital design capabilities for their customer experience. But some relevant communities are taking content up.
August 28th-30th, I participated at the REshape hacking health event. The prize at stake in this hackathon was to experience the joy and power of co-creation with patients included.
Omnichannel rules, and organizations have to deal with a multitude of applications, products and services. Are our tried and tested design methods good enough to face this new reality?
The Information Energy conference (3-4 june 2015, Utrecht) is an event for a new breed of content professionals named 'Infomedians'. Specialists in multichannel communication that effectively master the skill of cross-silo content collaboration.
With the shift from UX to CX, many designers broaden their view. Their focus is not just on individual products, applications or websites, but more on how customers use services and channels in their journey.
INTERSECTION15 (28-30 april, Berlin) was integrated with Design Management Europe under the motto 'Design to align'. Attendees with various backgrounds, professions and perspectives all shared their common interest: getting design at the strategic level of the enterprise.
There is a growing need for UX managers in organizations facing complex challenges. Informaat organizes sessions of the UX Management Roundtable, addressing these challenges. Conversations from the past two years have been documented in a white paper.
Design conquers new territories in society. More and more companies realize design can deliver profitable products, services and environments. Design-led startups, often disrupting the incumbents have attracted the attention of big technology companies and of venture capital firms, the VCs.
Most companies view customer experience as a task (or chore) rather than a mission. They assign some employees to focus on customers while the rest of the company goes about its business. In this way, many CX initiatives and activities fail in the long run.
Happiness is a mental state of well-being characterized by positive emotions ranging from contentment to intense joy. Besides creating usable, useful and desirable products, experience designers can design up into the value chain and focus on happiness as an necessary objective to design for.
Design languages and systems are a hot topic these days. They are a response to the challenge of creating consistent, seamless, and compelling digital experiences in the context of an increasing number of devices, channels and touchpoints.
Customer experience, Design systems, User experience, UX management
For the 4th time in a row, The Information Architecture Institute organizes World IA Day to celebrate the practice of information architecture at a global scale. Events in 24 countries and 38 cities are organized and Informaat participates in the Dutch edition.
B!RDS on a WiRE has had another successful year. Regularly, we managed to publish relevant, interesting and valuable content. This year our focus has been on the interaction of design thinking and systems thinking, design for login/security and CX excellence.
