10 December 2018
Peter Bogaards
Peter Bogaards
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Where we are and what awaits us in 2019

Collecting new year trends from crystal ball readers

At the end of every year, analysts, thinkers and watchers provide their view on where we stand and what’s ahead of us in the coming year. These crystal ball readers predict our future with lots of statistical materials, like diagrams, charts and other nifty visualisations. Applied to various domains such as the internet, mobile or (social) media, they all agree on one thing. Although digital disruption of society is getting stronger and stronger, in many areas the downsides become apparent as well. So, what are their predictions for 2019? I’ve found the following collections of trends (more to come for sure) for 2019.

Fjord trends 2019

“Today, we stand at a technological, political and environmental inflection point. Two decades of rapid technology growth and innovation has generated enormous physical and digital clutter. The steep demand on the planet’s resources mirrors the demand on our time and attention, which leads to our meta theme this year: the search for value and relevance. In 2019, success will lie in providing value relevant not only to individuals, but also to the world. Value creation will not come from simply growing bigger, but by being better. In busy lives and on a crowded planet, only the relevant will remain.” ~ (Fjord, Accenture Interactive)

Trend Report UI/UX 2019

“There is no way around it, UX will cause radical change across almost all industries and sectors in a short period of time. Overall, user experience will grow exponentially and impact society on a global basis. The World Usability Congress annually provides a platform to promote collaboration between experts from different sectors and industries.” ~ (World Usability Congress)

Top 5 Most Important Customer Experience Trends for 2019

“We recently asked 2,000 customer experience (CX) professionals about the state of their company’s customer experience strategies, methods, goals, and obstacles. We wanted to know, “What are companies that are delivering an outstanding customer experience doing differently than everyone else? Using Pollfish, we asked CX professionals from the US, UK, Australia, Canada, and the EU 19 specific questions about the state and success of their companies’ CX strategies.” ~ (David Peralta, UXbooth)

The state of UX in 2019

“We have seen quite a lot this year. After curating and sharing 2,239 links with 264,016 designers around the world, we have isolated a few trends in what our industry is writing, talking, and thinking about. Here’s what to expect for UX in 2019.” ~ (Fabricio Teixeira and Caio Braga, UXdesign.cc)

Customer experience trends for 2019

“Get customer experience right and profit will follow. That’s the conclusion of a survey by Hotjar of 2,000 CX professionals published in November 2018. Only 12% of respondents regarded their companies as being mature when it came to customer experience.” ~ (Gerry McGovern, LinkedIn)

Embracing open design in 2019: Automation is killing the tedium in design, but our jobs are about to get more exciting

“Like a lot of companies, we’ve set ambitious goals for Abstract in 2019. To prepare ourselves for the year ahead, we took a deep dive into how the best design organizations are investing in systems to scale their teams, giving them the leverage they need to hit their goals.” ~ (Heather Phillips, Abstract)

Don’t @ me – UX of notifications in 2019

“(…) our main task with the notification copy has to be as helpful as possible and causing no trouble. This is a hell of a challenge but it has to be taken in order to get the notification culture of the anathema we neglected it into. Hopefully, the rise of UX writing and overall design thinking will help us do better in 2019.” ~ (Moses Kim, Medium)

frog’s Global Team Predicts 10 Impactful Tech Trends of 2019

“Collected from designers across frog’s 22 studios and satellites world-wide, these trends are predicted to have a noticeable impact on design and culture. (…) To kick off the (almost) New Year, frog’s team has put together a comprehensive list of 10 tech trends we can expect to have a noticeable impact in 2019, ranging from a growth in the need for human-centered design to a shift in desire for connected fitness devices.” ~ (Core77)

What Digital Creative Agencies Can Expect in 2019

“Digital creative agencies are traditionally known for being disruptors. But they’re the ones now being disrupted. Today, agencies are striving to succeed in a highly-complex, tech-driven ecosystem comprised of consultancies, product design studios, venture labs, and in-house teams, according to the findings of the latest annual SoDA Digital Outlook Report released by the Society of Digital Agencies (SoDA). In this increasingly challenging environment, the report suggests that companies and business leaders embrace collaboration, agility, transparency, speed, and a deep commitment to customer experience.” ~ (Dave Benton, 99u)

The biggest tech trends of 2019 (…)

“For the tech industry, 2019 may be more about laying groundwork than historic breakthroughs. But it should be a busy and exciting year, as key new technologies begin finding their way into real, useful applications.” ~ (Mark Sullivan, FastCompany)

Five Important Artificial Intelligence Predictions (For 2019) Everyone Should Read

“Artificial Intelligence – specifically machine learning and deep learning – was everywhere in 2018 and don’t expect the hype to die down over the next 12 months. The hype will die eventually of course, and AI will become another consistent thread in the tapestry of our lives, just like the internet, electricity, and combustion did in days of yore. But for at least the next year, and probably longer, expect astonishing breakthroughs as well as continued excitement and hyperbole from commentators.” ~ (Bernard Marr, Forbes)

Customer experience (75), Design (21), User experience (47)

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