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Nest with thoughts on experience design

  • Why IAs are needed in the kitchen

    Better content management through information architecture

    Ruud Ruissaard

    10 February 2012

    On the web, there are several debates about the future of information architecture. Some of the debaters warn us about the near death of the information architect (Joshua Porter). Others foresee information architecture 3.0 (Peter Morville) and then there are evangelists who believe that the future of information architecture will be about architecting massive networks, […]

    CX excellence, Information architecture, Omnichannel, Service design

  • Content strategy is interdisciplinary teamwork

    Editor

    9 February 2012

    In her presentation Content Strategy: Why Now? Rachel Lovinger (a.k.a. @Lovinger) gives a comprehensive overview of the upcoming discipline and practice of content strategy.

    Content strategy

  • Service design and financial institutions

    Editor

    31 January 2012

    In part two of a serie of articles on Service Design, author Brian Gillespie (a.k.a. @designbusiness) wrote about how financial institutions like banks can innovated with service design.

    Service design

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