Service design is a holistic activity which should align with organisational strategy. What should you do if you find yourself in a Scrum team? Service designer Jesse Grimes provides some hacks for service designers on how to deal with Agile challenges.
EuroIA is the leading information architecture and user experience conference for Europe. Last year the conference had its second Amsterdam edition and this year Stockholm was the place to be. This is a brief trip report written by a loyalist of the event for many years.
The UX sector has a tradition of critiquing fellow UX designers. Oftentimes these critiques are targeted at the lack of conscious decision making of the designer in charge, but what if a design is consciously misleading? I try to dive into this topic with a focus on so-called Dark Patterns.
We're seeing extensions and developments in the scope and relevance of design systems with tactical principles, approaches and activities to further connect and integrate design, development and operations in the enterprise, hence DesignOps (or DesOps).
Information Energy is the annual gathering of info professionals in Utrecht (NL). In the recent 2017 edition, the core question was: what will the organization and use of information look like in the context of Industry 4.0? In this trip report, Barbara Werdmuller reflects on her learnings.
Artificial Intelligence (AI) is enhancing products and services like automatic website builders, music and movie streaming services and personal assistants on your smartphone. It can make a product or service smarter by adapting to the needs of its users. It can also create new experiences by itself.
Two of our designers recently dived deep into the Service Design in Government conference (London, UK). A program with workshops, case studies and tutorials. With lots of committed designers who are passionate about the challenge to design better services for people in government.
How to combine quant and qual data for added value? At this Service Design Workout, hosted at Informaat, three speakers shared their experiences doing quant-qual research and design with different companies.
Anyone trying to implement conversational user interfaces deals probably with a chatbot. The intention of any chatbot is a conversation which feels like a human, intelligent dialogue supporting customers to achieve their goals. For this, you need the application of artificial intelligence with the ability to learn from users. This post provides some considerations.
With practicing digital design for many years, we take educating next generations of digital designers serious. We regularly participate in various kinds of educational activities. This post describes of what we do and what we've learned.
The author takes a deep dive into the trend of mergers and acquisitions in the (service) design domain, speaking to several people at the forefront of this trend, and offering his insights on what it means for his discipline of service design.
Some of our interaction designers attended the 1st edition a Dutch conference for UX research professionals, UX insight. At this event, academia, agencies and companies with in-house research activities shared their views in talks and workshops on the current state of UX research.
Innovations play a big role in UX design. Technology is changing rapidly, allowing new and different ways of interaction. One of those innovations enabling new interactions are conversational user interfaces. A CUI differs significantly from a conventional graphical user interface. If implemented in the right way, conversational interfaces can result in a more intuitive experience for users.
At the end of every year, analysts, thinkers and watchers provide their view on where we stand and what’s ahead of us. All trend watchers agree: Digital disruption of society is getting stronger and stronger. So, what are their predictions for 2017?
There is a growing interest among UX designers and visual designers in the integration of motion into their activities. But the field lacks the knowledge, concepts and language to do so. Legendary Disney animators can help.
