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Nest with thoughts on experience design

  • Six hacks for service designers in Agile settings

    Jesse Grimes

    2 November 2017

    Service design is a holistic activity which should align with organisational strategy. What should you do if you find yourself in a Scrum team? Service designer Jesse Grimes provides some hacks for service designers on how to deal with Agile challenges.

    Service design

  • The Stockholm edition of EuroIA

    A retrospective by a loyalist

    Peter Bogaards

    12 October 2017

    EuroIA is the leading information architecture and user experience conference for Europe. Last year the conference had its second Amsterdam edition and this year Stockholm was the place to be. This is a brief trip report written by a loyalist of the event for many years.

    Events, Information architecture, User experience

  • Dark Patterns

    Short term conversion at the expense of long term loyalty

    Willem Duijvelshoff

    6 October 2017

    The UX sector has a tradition of critiquing fellow UX designers. Oftentimes these critiques are targeted at the lack of conscious decision making of the designer in charge, but what if a design is consciously misleading? I try to dive into this topic with a focus on so-called Dark Patterns.

    Design, User experience

  • New kid on the block in design tactics

    A short introduction to DesignOps

    Peter Bogaards

    23 June 2017

    We're seeing extensions and developments in the scope and relevance of design systems with tactical principles, approaches and activities to further connect and integrate design, development and operations in the enterprise, hence DesignOps (or DesOps).

    Design, Methodologies

  • Structured content: Conditional for the success of your desired chatbot

    Barbara Werdmuller

    30 May 2017

    Information Energy is the annual gathering of info professionals in Utrecht (NL). In the recent 2017 edition, the core question was: what will the organization and use of information look like in the context of Industry 4.0? In this trip report, Barbara Werdmuller reflects on her learnings.

    Content strategy, Events

  • Artificial Intelligence: Dawn of the new designer

    Roel Jansen

    5 May 2017

    Artificial Intelligence (AI) is enhancing products and services like automatic website builders, music and movie streaming services and personal assistants on your smartphone. It can make a product or service smarter by adapting to the needs of its users. It can also create new experiences by itself.

    Innovation, Research

  • Service Design in Government

    A trip report

    Marieken Kerkhoven & et al.

    4 May 2017

    Two of our designers recently dived deep into the Service Design in Government conference (London, UK). A program with workshops, case studies and tutorials. With lots of committed designers who are passionate about the challenge to design better services for people in government.

    Events, Service design

  • Data-driven service design

    When qualitative data meets quantitative data

    Susanne van Mulken

    25 April 2017

    How to combine quant and qual data for added value? At this Service Design Workout, hosted at Informaat, three speakers shared their experiences doing quant-qual research and design with different companies.

    Events, Service design

  • Conversational UI needs AI

    Henk Westerhof

    12 April 2017

    Anyone trying to implement conversational user interfaces deals probably with a chatbot. The intention of any chatbot is a conversation which feels like a human, intelligent dialogue supporting customers to achieve their goals. For this, you need the application of artificial intelligence with the ability to learn from users. This post provides some considerations.

    CUIs

  • Growing nextgen digital designers

    Tentative lessons learned from teaching and coaching students

    Peter Bogaards

    24 March 2017

    With practicing digital design for many years, we take educating next generations of digital designers serious. We regularly participate in various kinds of educational activities. This post describes of what we do and what we've learned.

    User-centered design

  • Go big or go home

    Mergers & acquisitions in service design

    Jesse Grimes

    3 March 2017

    The author takes a deep dive into the trend of mergers and acquisitions in the (service) design domain, speaking to several people at the forefront of this trend, and offering his insights on what it means for his discipline of service design.

    Service design

  • Visiting a conference for UX research professionals

    A trip report from UX insight 2017

    Annemarie Faber & and others

    21 February 2017

    Some of our interaction designers attended the 1st edition a Dutch conference for UX research professionals, UX insight. At this event, academia, agencies and companies with in-house research activities shared their views in talks and workshops on the current state of UX research.

    Events, Research, User experience

  • The bots are coming

    Anke Sesink

    17 February 2017

    Innovations play a big role in UX design. Technology is changing rapidly, allowing new and different ways of interaction. One of those innovations enabling new interactions are conversational user interfaces. A CUI differs significantly from a conventional graphical user interface. If implemented in the right way, conversational interfaces can result in a more intuitive experience for users.

    CUIs, Innovation, User experience

  • Where we are and what awaits us in 2017

    Collecting new year trends from crystal ball readers

    Peter Bogaards

    30 November 2016

    At the end of every year, analysts, thinkers and watchers provide their view on where we stand and what’s ahead of us. All trend watchers agree: Digital disruption of society is getting stronger and stronger. So, what are their predictions for 2017?

    Customer experience, Design

  • Motion creates meaning and delight in digital experiences

    Using classic animation principles in UX design

    Peter Bogaards

    19 August 2016

    There is a growing interest among UX designers and visual designers in the integration of motion into their activities. But the field lacks the knowledge, concepts and language to do so. Legendary Disney animators can help.

    User experience

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