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Nest with thoughts on experience design

  • Picks from a design treasure trove

    Selected papers from the 50th anniversary DRS conference

    Editor

    14 July 2016

    Founded in 1966, the Design Research Society celebrated this year its 50 anniversary with an international conference themed 'Future-focused thinking' in Brighton (UK) this year. We selected a few useful papers from the proceedings.

    Design, Design thinking, Events

  • Two mindsets for designers in the computer era

    Connecting #CompThink and #DesignThink

    Peter Bogaards

    1 June 2016

    The occasion to start thinking about connecting computational to design thinking is John Maeda's recent introduction of 'computational design'. What can we learn from 'computational thinking' as a mindset for designers to solve problems?

    Design thinking, Innovation

  • 2016 Global Service Design & Innovation Forum (Shenzhen, China)

    A trip report

    Jesse Grimes

    26 May 2016

    Service design is a well-established practice in Europe and North America. China is one of those countries where it's little-known, but perhaps not for much longer.

    Events, Service design

  • Paradigm shift: Report on the new role of design in business and society

    Must-read for design execs & digital designers

    Peter Bogaards

    13 May 2016

    Sometimes a trend article emerges on what we have been noticing in our practice: the increasing relevance of design. We welcome reflections, future developments and possible scenarios.

    Design, UX management

  • How mature is your omni-channel content strategy?

    A model to assess how you're doing

    Peter Bogaards

    4 December 2015

    Customer experience is becoming more relevant than ever and involves people interacting with physical and digital channels in which content place a crucial role. But how mature is the content strategy of organizations for this new landscape?

    Content strategy, Omnichannel

  • Complex applications and websites (NN Group)

    A trip report

    Eva Vriezekolk

    10 November 2015

    I attended a two day training course on complex applications and websites of the Nielsen Norman Group in London (UK). I wanted to learn more about the various methods and techniques when you must deal with complex data visualization and user interface navigation for expert users.

    Events, User experience

  • Service Design Network’s annual Global Conference 2015

    A trip report

    Jesse Grimes

    6 November 2015

    I want to share some of my learnings from the SDN Global Conference, which took place in New York City early last month. In addition, I have compiled all the available videos and presentations, along with some detailed summaries.

    Events, Service design

  • Where we are and what awaits us in 2016

    Collecting new year trends from crystal ball readers

    Peter Bogaards

    14 October 2015

    At the end of every year, analysts, thinkers and watchers provide their view on where we stand and what’s ahead of us. All trend watchers agree: Digital disruption of society is getting stronger and stronger. So, what are their predictions for 2016?

    Customer experience, Design, User experience

  • Experience design and content strategy

    An often overlooked symbiosis of communities

    Peter Bogaards

    1 October 2015

    Content often seems a forgotten area in organizations that are trying to develop in-house digital design capabilities for their customer experience. But some relevant communities are taking content up.

    Content strategy, Customer experience

  • Patient is ready to see the doctor

    No cure if it’s not patient-included

    William van der Moolen

    4 September 2015

    August 28th-30th, I participated at the REshape hacking health event. The prize at stake in this hackathon was to experience the joy and power of co-creation with patients included.

    User-centered design

  • Omnichannel customer experiences

    A new design challenge

    Jantine Geldof

    25 August 2015

    Omnichannel rules, and organizations have to deal with a multitude of applications, products and services. Are our tried and tested design methods good enough to face this new reality?

    Customer experience, Omnichannel

  • Information Energy 2015

    A trip report

    William van der Moolen

    16 August 2015

    The Information Energy conference (3-4 june 2015, Utrecht) is an event for a new breed of content professionals named 'Infomedians'. Specialists in multichannel communication that effectively master the skill of cross-silo content collaboration.

    Content strategy

  • Customer journey maps and blueprints

    Considerations to get the most value out of them

    Peter Bogaards

    9 July 2015

    With the shift from UX to CX, many designers broaden their view. Their focus is not just on individual products, applications or websites, but more on how customers use services and channels in their journey.

    Customer journey, Design thinking

  • A strategic design movement started by followers

    Trip report from INTERSECTION15

    Peter Bogaards

    22 May 2015

    INTERSECTION15 (28-30 april, Berlin) was integrated with Design Management Europe under the motto 'Design to align'. Attendees with various backgrounds, professions and perspectives all shared their common interest: getting design at the strategic level of the enterprise.

    Customer experience, CX excellence, User experience

  • UX Management Roundtable: Challenges 2015

    Heading towards UX excellence

    Peter Bogaards

    12 May 2015

    There is a growing need for UX managers in organizations facing complex challenges. Informaat organizes sessions of the UX Management Roundtable, addressing these challenges. Conversations from the past two years have been documented in a white paper.

    UX management

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