Our ideas

We often get asked about how service design and UX design relate. And then we introduce yet another term: TrueX design. But if you introduce a new term you need to clarify how it relates to other terms. This post explains how these design domains connect.

Recently, Sabrina Doornekamp got the opportunity to do a service design project in Japan. With this post, she shares the five lessons she learned. With the necessary knowledge of service and UX design, she started to share as much of her knowledge and to provide advice in service design.

At the 10th edition of the Service Design Global Conference, our team of service designers and interaction designers paid close attention on the different perspectives on how to scale service design practices in organisations. They collected their impressions in this trip report

Service design is a holistic activity which should align with organisational strategy. What should you do if you find yourself in a Scrum team? Service designer Jesse Grimes provides some hacks for service designers on how to deal with Agile challenges.

Two of our designers recently dived deep into the Service Design in Government conference (London, UK). A program with workshops, case studies and tutorials. With lots of committed designers who are passionate about the challenge to design better services for people in government.

How to combine quant and qual data for added value? At this Service Design Workout, hosted at Informaat, three speakers shared their experiences doing quant-qual research and design with different companies.

The author takes a deep dive into the trend of mergers and acquisitions in the (service) design domain, speaking to several people at the forefront of this trend, and offering his insights on what it means for his discipline of service design.

Service design is a well-established practice in Europe and North America. China is one of those countries where it's little-known, but perhaps not for much longer.

I want to share some of my learnings from the SDN Global Conference, which took place in New York City early last month. In addition, I have compiled all the available videos and presentations, along with some detailed summaries.

The next important event in the service design community is the SDN Global Conference aimed at researchers, practitioners and educators in service design.

Hands-on workshops, inspiring presentations and creative stimulation. Events and conferences offer a wealth of opportunities for professional development. We’ve put together a hand-picked selection from the 2nd half of 2014 which we hope aligns well with your interests.

Besides experience design, we consider ourselves part of the service design community. As the experience and service industries grow, expertise in service design has become increasingly relevant for us. Some of our knowledge, insights and competencies are derived when companies and practitioners collaborate with academia, and those results are shared. At an event such as ServDes2014 (9-11 April, Lancaster UK), relevant and interesting research information is presented, discussed and shared. We picked five papers from the conference proceedings that we felt are especially relevant.

In late November, the Service Design Network held its sixth annual global conference, in Cardiff (UK). A record number of attendees (480+) spent two days in the eye-catching Wales Millennium Centre, listening to presentations, attending workshops, networking and meeting conference exhibitors. Videos and presentations from nearly all the talks are now freely available online.

B!RDS on a WiRE has had a successful year. Almost every week we managed to publish a least one post. Identifying relevant, interesting and valuable content has been our focus all the time. Content created by CX professionals from within Informaat and curated content by others from outside. This year our focus has been on […]

Recently, Adaptive Path hosted their first Service Experience (SX) conference in San Francisco. The event brought together speakers and attendees from companies, agencies, and public sector organizations. Sketchnotes and some presentations are now available online.