All Birds posts about: User-centered design
Growing nextgen digital designers
Tentative lessons learned from teaching and coaching students
With practicing digital design for many years, we take educating next generations of digital designers serious. We regularly participate in various kinds of educational activities. This post describes of what we do and what we've learned.
Patient is ready to see the doctor
No cure if it’s not patient-included
August 28th-30th, I participated at the REshape hacking health event. The prize at stake in this hackathon was to experience the joy and power of co-creation with patients included.
Tomorrow’s retail banking: What’s driving change?
Retail banking has changed significantly in the past fifteen years, with the standard operating model now including touchpoints and technologies far removed from traditional counter-based transactions. A recurrent focus on the customer is at the core of these changes, according to a recent post.
Business processes (14), Digital strategy (21), User-centered design (13)
Finding inspiration in Design Management
Well-recognized for decades, design management has paved the way in establishing the value of design in business success, through defined practices and an active community of practitioners. What learnings from the field can be applied for design projects in the digital and multi-touchpoint world?
Design (23), Design thinking (16), User-centered design (13), UX management (13)
An overview of design models
Our experience has taught us that ad hoc design efforts within the enterprise environment are often doomed to fail. Success in planning and implementing design-based change requires a structured, repeatable and process-based approach. Design models and methodologies provide just this.
Design thinking (16), Methodologies (11), Service design (42), User-centered design (13)
“Service Design for Industrial Designers”
As a discipline, service design continues to earn greater attention within the design and business communities, but what’s happening in academia? In Delft, one university is looking at what role industrial design education has in educating future service designers.
Academia (1), Methodologies (11), Service design (42), User-centered design (13)
“Intersection”: A comprehensive look at enterprise design
Milan Guenther’s recently-published “Intersection: How Enterprise Design Bridges the Gap Between Business, Technology and People” takes an in-depth look at the broad set of disciplines and techniques that fall under the term “enterprise design” – a subject close to our heart.
Business processes (14), Design thinking (16), Methodologies (11), User-centered design (13)
Experience design management: An in-depth exploration from academia
Recently we’ve looked at the business aspects of UX management, from the characteristics of successful UX teams, to the role of the UX manager itself. An in-depth look and analysis of UX management itself seems in order.
Business processes (14), Customer experience (78), User-centered design (13), UX management (13)
UX Manager: What’s in the role?
Recently we looked at UX management, and the characteristics that bring success to the activity. To continue that theme, we decided to look at the role of the “UX Manager” itself, and see how the role is described in job listings. What can be learned from a quick survey?
User experience (53), User-centered design (13), UX management (13)
What makes a successful UX team?
Last week we looked at the role of UX managers and the important responsibility they shoulder within organizations. Now lets step back from that single role and look at the UX team itself. What can be learned about how it is composed, and what criteria determine its success?
Applying CX to the enterprise software world
Enterprise software is big business. It underpins the corporate world, counts untold end-users, and represents a significant chunk of IT spending. But enterprise software vendors often fail to apply the tried-and-tested methods of customer experience design to the way in which they get their products to market. Julie Hunt thinks they’re missing an opportunity.
Customer experience (78), Methodologies (11), User-centered design (13)
The far-reaching value of prototypes
At Informaat, our methodology hinges on the use of prototypes, and not only for their technical value. In this academic paper, the authors review recent literature and outline a list of benefits that a prototype provides, focussing especially on business value.
The business case for investing in all things user
Investing in usability, user interface design and user experience pays off for many companies. And not just only for consumer electronics companies. Products and services are on a road to failure if important user aspects are not addressed properly. An article from Peter Eckert provides several compelling business cases showing investments in all things user […]