30 November 2016
Peter Bogaards
Peter Bogaards

Where we are and what awaits us in 2017

Collecting new year trends from crystal ball readers

At the end of every year, analysts, thinkers and watchers provide their view on where we stand and what’s ahead of us in the coming year. These crystal ball readers predict our future with lots of statistical materials, like diagrams, charts and other nifty visualizations. Applied to various domains such as the internet, mobile or (social) media, they all agree on one thing: Digital disruption of society is getting stronger and stronger. So, what are their predictions for 2017?

I’ve found the following collections of trends (more to come for sure) for 2017.

The state of UX in 2017

“Here are the UX trends we’re seeing in the amazing realm of user experience design. Among others, usability becomes a commodity, everything is a conversation, and design must be automated.” ~ (Fabricio Teixeira and Caio Braga, uxdesign.cc)

Fjord Trends 2017

“Already, a number of emerging meta themes for the new year are clear.” ~ (Fjord)

Seven UX design trends to watch out for in 2017

“Cards, scrolling and parallax are not going away. Storytelling will be moved by animations. You will see gestures blended with rich animations to create engaging interfaces. Responsive design will continue to gain strong footholds in the web design. Video will be huge. Prototyping is a norm in Agile UX, but soon focus will shift on rapid prototyping. We will find UX making way in design for a battery of AI and virtual assistants.” ~ (Pankaj, inkoniq)

Five developments that will shape design in 2017

“As awareness of design’s value continues to grow, 2017 promises to offer the design community plenty of opportunities and challenges. Here’s a look at what designers should pay attention to in the year ahead. Systems thinking, designing for voice, and design thinking.” ~ (Mary Treseler, O’Reilly)

UX design trends for 2017

“The growing area of user experience design is an opportunity for a complete mindset shift for companies—away from selling products and towards selling experiences. It’s the best way to build a sustainable competitive advantage. (…) It’s safe to say we’re going to see some bold moves in UX in the coming months.” ~ (Raffaela Rein, Invision)

Ten UX Design Trends for Banking in 2017

“Today’s digital consumers have higher expectations of their financial institution than ever before. To be successful, banks and credit unions need new and innovative approaches to attract and retain customers through highly relevant and personalized experiences across multiple channels. Our number one priority must be to switch from product-centered to customer-centered thinking. Most organizations need to look outside of the traditional finance industry for guidance. That means hiring designers, user experience (UX) professionals, fintech developers and innovators who have an understanding of customers’ needs and expectations beyond banking. This strategy, mixed with a flexible in-house innovation culture, will provide a formula for success in 2017 and beyond.” ~ (Alex Kreger, The Financial Brand)

Five UX Design Trends of 2016

“Responsive design was always a trend and content is still king. This has been floating around for a while now, and in this article we are not going to discuss the obvious. But instead, we are going to talk about the new innovations in design that have had a considerable impact in UX this year. Here are our top five picks of the year so far.” ~ (cygnis media)

Web design trends we can expect to see in 2017

“It’s that time of year where we look at the year that was and the year that will be. We’ve seen a lot of amazing website designs this year, and I’m eager to see what 2017 has in store for website and website design. 2017 is sure to bring some amazing website designs, but if we look hard enough, we can already start seeing some trends that are sure to dominate websites in 2017. Let’s take a look at the 10 website design trends we can expect to see in 2017. Among others, emphasis on the content, the end of flat design, and increased use of animations.” ~ (Amber Leigh Turner ~ TNW)

Web design trends we can expect to see in 2017

“It’s that time of year where we look at the year that was and the year that will be. We’ve seen a lot of amazing website designs this year, and I’m eager to see what 2017 has in store for website and website design. 2017 is sure to bring some amazing website designs, but if we look hard enough, we can already start seeing some trends that are sure to dominate websites in 2017. Let’s take a look at the 10 website design trends we can expect to see in 2017. Among others, emphasis on the content, the end of flat design, and increased use of animations.” ~ (Amber Leigh Turner ~ TNW)

15 Best Web Design Trends in 2017

“2017 is going to change the web industry significantly. We will try to make updated, user-friendly and customized unique layouts and content to stay alive in 2017. Someone is telling 2017 will bring some trends which lead the next tech and web design world.” ~ (trendy theme)

5 Web trends in 2017

“What’s coming with PWAs, Angular, React, and Vue; the rising tide of functional reactive; looking beyond REST to GraphQL and Falcor; and the future of artificial intelligence on the web.” ~ (Allyson MacDonald, O’Reilly)

The biggest UX challenges of 2017

“We talked to designers from across the industry to find out what UX challenges await us in the coming year. From fighting hate crimes in the real world to bringing transparency to the algorithms that govern the virtual one, one theme emerged from the group: UX is no longer just about user experience; it’s about social justice.” ~ (Mark Wilson, FastCo Design)

Ten Customer Service And Customer Experience Trends For 2017

“Each year, new data comes out that indicates customer service and the customer experience are more important than ever. According to Forrester, 72 percent of businesses say that improving the customer experience is their top priority. A study from NewVoiceMedia indicates that companies lose more than $62 billion due to poor customer service. No company can afford to be a customer service laggard. So, what can leadership do to ensure they stay up, stay competitive and stay relevant? Pay close attention to what’s trending in the world of customer service and CX. Here are 10 trends you shouldn’t ignore. There’s something here that will impact every type of business.” ~ (Shep Hyken, ContentLoop)

What will CX look like in 2017?

“(…) there are dozens, if not hundreds, of articles published every day about CX — but if you find the intersection point of the two, you can learn a little bit about what customer experience trend lines might look like this year. Let’s dive deeper. Chatbots, omnichannel, and geofencing.” ~ (Jeanne Bliss, CustomerBliss)

Mobile is the face of digital

“We put together our thoughts in a new 2017 Mobile Predictions report on what to expect in the mobile space next year across industries and roles. (…) Enterprises will move beyond apps to engage consumers, mobile success will depend on design thinking, and mobile experiences portfolios demand faster and more modular architectures.” ~ (Julie Ask, Forrester)

About the author

Peter Bogaards (a.k.a. @BogieZero) is the editor-in-chief of our blog BiRDS. Peter also works as a curator and coach at Informaat experience design. He has been an online content curator avant-la-lettre in various UX-related fields for almost three decades, choosing what he thinks is interesting, relevant or remarkable to share.

Customer experience (78), Design (23)